Privacy Policy

Last updated: February 16, 2026

1. Introduction

ADAI ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal data when you use our website, application, and services (collectively, the "Service").

2. Information We Collect

We collect information you provide directly to us, information collected automatically, and information from third-party sources.

a. Account Registration Data

  • Identity Data: First name, last name, username, and job title.
  • Contact Data: Email address, phone number, and company name.
  • Profile Data: Vision profile preferences and age/terms confirmations.
  • Authentication Data: Encrypted passwords and authentication tokens via Supabase.

b. User-Generated Content (UGC)

When you upload videos or process content, we collect:

  • Media Files: Video files, thumbnails, and generated audio descriptions.
  • File Metadata: Filenames, file paths, file sizes, and duration.
  • Processing Data: Processing options selected, job metadata, and credit transaction logs.

c. Support and Communications

  • Support Tickets: Message content, subject lines, and status.
  • Attachments: Files uploaded to support tickets and their associated metadata.
  • Contact Forms: Inquiries sent via our contact forms.

d. Payment and Transaction Data

We use Stripe for payment processing. We do not store full credit card numbers. We collect:

  • Stripe Customer IDs and checkout session metadata.
  • Transaction history, including credit purchases and usage.

3. How We Use Your Information

  • To provide and maintain the Service (creating accounts, processing videos).
  • To manage billing and credit transactions.
  • To provide customer support and respond to inquiries.
  • To send administrative information, such as team invites and security alerts.
  • To verify your identity and prevent fraud (e.g., via reCAPTCHA).

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

  • Session Cookies: Used by Supabase Auth to maintain your login session.
  • Security Cookies: Used by Google reCAPTCHA to identify and prevent automated spam and abuse.

5. Third-Party Service Providers

We share data with the following third-party processors to operate our Service:

  • Supabase: For authentication and database hosting.
  • Stripe: For payment processing.
  • Resend: For sending transactional emails and team invitations.
  • Google:
    • reCAPTCHA: For spam protection on forms.
    • Google Sheets: For storing contact form submissions.
    • Cloud Platform: For storage and AI processing.

6. Data Retention

We retain your personal data and user-generated content for as long as your account is active or as needed to provide you the Service. You may request deletion of your data by contacting support.

7. Contact Us

If you have questions about this Privacy Policy, please contact us via our support channels or ticket system.